"We are proud to have supported U Microfinance Bank in achieving ISO 9001:2015 certification. This demonstrates their dedication to operational excellence and best practices in quality management," said Kashif Hassan – Managing Director at Risk Associates.

Mohamed Essa Al Taheri, President & CEO U Bank, honored the event and commented, “Achieving the ISO 9001:2015 certification is a testament to U Bank’s unwavering commitment to operational excellence, customer satisfaction, and continuous improvement. This milestone reflects our dedication to upholding the highest quality standards as we continue to enhance financial inclusion across Pakistan."

This certification validates that U Bank’s processes are aligned with international quality management standards, ensuring efficiency, customer satisfaction, and continuous improvement. 

Key personalities at the ceremony included Mr. Hashim Mufti – Head Business Development & Strategy – Risk Associates and Mr. Athar Mahmood Asif Head Operational Risk & BCP – U Bank, alongside other representatives from both organizations.

U Microfinance Bank Ltd. (U Bank) is a wholly-owned subsidiary of Pakistan Telecommunication Company Limited (PTCL) – e& Group (formerly known as Etisalat Company). The bank has a network of more than 375+ branches, across 210 cities and rural areas in Pakistan and offers a wide range of microfinance loans, deposit products, and branchless banking solutions. U Bank’s branchless banking offers services under the banner of UPaisa in collaboration with Ufone (Pak Telecom Mobile Limited).